Builders Marketplace are a timber and builders merchant located in Tilbury, Essex.

Core products include structural timber, sheet materials, fencing, insulation, doors and mouldings. They supply many local private customers as well as the trade and small and medium-sized construction companies.

They use partner couriers, hauliers and pallet delivery companies who deliver the bulk of their customer’s orders. Most of their carriers offer next day delivery and with the use of local van delivery drivers and hauliers. Builders Marketplace can deliver anywhere in Essex on the same day if goods are ordered before 1pm.

A family member of one of the Directors of Builders Marketplace, had registered his business for TALE, and told the Builders Marketplace team about the project. After speaking to Sian Dowell, Business Support Facilitator, the team proceeded with a diagnostic session in May 2019. At the time, Builders Marketplace were a start-up who were already doing very well considering the competitive industry they are in. Unlike many online merchants they offer a unique cutting service for the wood.

Builders Marketplace were determined to set up a strong foundation for the business, so all systems and procedures could support their projected growth. They mainly used spreadsheets, which worked for tracking their orders and stock, at the time, but did not work well for their logistics. It took a lot of manual calculations to be able to give their 3rd party transport companies instructions for delivering to a customer. This took up a lot of time for such a small team when their time could be better spent on strategy and growth.

The team identified a system that would automate this process for them and release their capacity and employed a Logistics Manager who managed the system and their whole function for the business going forward. Through TALE they were awarded £35,000 grant funding for their system and the first year’s salary for the new role.

"We wish to thank the TALE team for their assistance with the completion of our project. It has transformed our logistical operations whilst allowing us to reach a significantly broader number of customers with an increase portfolio of products Including composite decking, fencing and other types of Timber and plywood.

Builders Marketplace at buildersmerchant.com has seen increased activity due to the development of our logistical reach and activity. Our project has been immensely successful, and this could not have been achieved without the help and progressive thinking from TALE."

All Grants are funded by the ERDF (European Regional Development Fund).

Learn more about our grant funding.