Waller Transport are a haulage and logistics company who offers transport solutions to importers, manufacturers and exporters using a network of subcontractors. Their solutions are 98% road and 2% sea and air. 85% of the loads that they transport are for the construction industry and 15% in the retail sector.
Darryn Flynn, Managing Director, rang the Haven Gateway Partnership office phone to enquire about TALE, and Business Support Facilitator Patrick Maynard assisted Darryl with a diagnostic to register the business for the project.
Although speed and price are a major factor to businesses in this sector and Waller Transport make sure they deliver this by providing a simple, hassle-free haulage service, Darryn admitted that they didn’t have a data driven culture within the company and were very much old school after 53 years of business. He knew that now was the time to move forward and compete with their competitors, which can be only be done via investment.
Darryn wanted a web-based transport system; the main areas of focus were communication with customers and subcontractors, consignment tracking and a streamlined Rating tool. They also wanted to create a new service by giving customers instant PODs (sign on glass). Waller Transport were awarded £25,000 towards their system.